VS TEKNİK - phone, tablet and computer repair service in Düzce, Turkey

Service Terms and Device Intake Conditions

All the conditions you should know before handing over your device.

Scope

This document has been drawn up under Turkish Consumer Protection Law No. 6502. When you hand over your device for repair (in person at our shop or by courier) you are deemed to have accepted the service terms below.

Current Condition of the Device and Unforeseen Faults

  • The device may have suffered liquid contact, may have been repaired before, or may be of foreign origin; such circumstances can lead to unforeseen additional faults.
  • During the repair, unforeseen new faults may appear as a result of the device's current condition or previous interventions; in rare cases the device may become completely unusable. Unless caused by a fault on our part, such new faults fall outside the scope of the warranty.

Data, Battery and Screen

Outcomes such as data loss, battery swelling or a cracked screen may occur because an unforeseen fault triggers another fault; the service provider cannot be held liable for these. Backing up data is entirely the customer's responsibility.

Diagnostic Fee and Pricing

The final price may change and work is carried out only after your approval. The diagnostic (fault-finding) fee is a minimum of 700 TL for phones and tablets, and 1,200 TL for computers. If the quoted repair price is not accepted, this fee is charged, without refund, for the inspection of the device and the time spent. If the repair is approved, the diagnostic fee is deducted from the total amount.

Repair Time

Repair time is not guaranteed. Delivery time may be extended indefinitely due to unforeseen faults, unavailability of parts, lack of manufacturer technical documentation or supply chain disruptions. The customer cannot claim a refund, compensation or penalty for such delays.

Collecting the Device

Devices whose repair has been completed must be collected within 90 days. If not collected, a storage fee of 250 TL per month applies. At the end of 90 days a formal notice is sent via notary or registered mail with return receipt. Devices not collected within 15 days of the notice may be sold to cover the accrued charges.

Passcode

Sharing your passcode is optional. If no passcode is provided, faults arising from functions that could not be tested may fall outside the warranty, unless they are a direct consequence of the fault that was repaired. A shared passcode is used for testing only and is deleted/reset at handover.

"Unknown Part" Warning

After the repair an "Unknown Part" warning may appear on the device. Removing this warning is a risky operation; we are not responsible for faults arising from it.

Warranty

  • A 60-day warranty applies to labour.
  • A 1-year warranty applies to spare parts that carry a manufacturer warranty.
  • For parts without a manufacturer warranty (for example screens, lenses, etc.) only the labour warranty (60 days) applies.
  • No warranty is given for parts supplied by the customer or refurbished parts.

Declarations of Acceptance

When you hand over your device (at our shop or by courier) you accept the following:

  • I declare that the device may have been opened and/or repaired previously by unauthorised third parties and that its original parts may have been replaced.
  • Refurbished / second-hand parts may be used.
  • I accept the risks of micro-soldering / heat treatment / motherboard repair.
  • We checked the fault and the general condition of the device together at the time of handover; every additional fault and risk that may arise from its current condition was explained to me and I accept them.

At our shop these declarations are taken by signature; for courier shipments they are taken via WhatsApp with the confirmation "I have read, understood and accept the above terms".

Contact and Requests

You can reach us with your questions, requests and applications:

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