VS TEKNİK - phone, tablet and computer repair service in Düzce, Turkey

Privacy Policy

Information on the processing of your personal data under the Turkish Personal Data Protection Law (KVKK).

General

At VS TEKNİK we take the security of your personal data seriously. This Privacy Policy explains how your personal data is processed under Turkish Law No. 6698 on the Protection of Personal Data (KVKK) when you visit our website (vsteknik.com) or contact us.

Data Controller

Your personal data is processed by VS TEKNİK acting as the data controller. Contact details are provided at the end of this page.

Personal Data We Process

Our website is static and does not include membership or contact forms. Your personal data is mainly processed in the following cases:

  • The name, contact details and device/fault information you share when you contact us by phone, WhatsApp, Telegram or e-mail,
  • The information you share when chatting via live support (tawk.to),
  • Server/access logs generated when you visit the site (technical data such as IP address, browser and device information),
  • Data collected through cookies.

Cookies and Local Storage

Our site uses cookies and local storage so that its core functions work:

  • Cookies used to operate the live support (tawk.to) service,
  • Local storage that keeps preferences such as light/dark theme and your language choice on your device (this data is not sent to our servers).

You can manage or delete cookies from your browser settings; however, this may affect how some features work.

Third-Party Services

The site uses third-party services such as tawk.to for live support and Google Maps to display our location. These services may process data on their own servers and are subject to their own privacy policies. We recommend that you review their policies.

Purpose of Processing

Your personal data is processed in order to respond to your requests and questions, to provide and follow up the repair service, to improve service quality and to ensure the security of the site.

Retention and Transfer

Your data is retained for as long as the purpose of processing requires and within the framework of the relevant legal obligations. Apart from third-party service providers necessary for delivering the service, your data is not sold or transferred to third parties for marketing purposes.

Your Rights Under the KVKK

Under Article 11 of the KVKK you have the following rights regarding your personal data:

  • To learn whether your data is processed and to request information about it,
  • To learn the purpose of processing and whether the data is used in line with that purpose,
  • To request rectification if the data is incomplete or incorrect,
  • To request erasure or destruction where the conditions are met,
  • To object to processing and to claim compensation for damages.

To exercise these rights you can contact us through the channels below.

Updates

This Privacy Policy may be updated from time to time. The current version is always published on this page.

Contact and Requests

You can reach us with your questions, requests and applications:

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